General Policies

At Bridging the Gap, we're committed to a safe and inclusive learning environment for all. The following are a few polices .

Student Behavior Policy for Tutoring Sessions

When it comes to tutoring sessions, it's important to establish clear behavior policies to ensure a productive and respectful learning environment. Some common policies include arriving on time, being prepared with necessary materials, and refraining from disruptive behavior such as talking out of turn or using electronic devices. By setting these expectations upfront, both the tutor and student can focus on achieving academic success.

Behavior Policy for Tutoring Services

1. Punctuality Arrival:

Students should arrive on time for their scheduled sessions. If a student anticipates being late, they should inform the tutor as soon as possible.
Preparedness: Students should come prepared with necessary materials, including textbooks, notebooks, assignments, and any other required resources.

2. Respectful Communication

Politeness: Students are expected to communicate respectfully with their tutor, using appropriate language and tone.
Active Listening: Students should actively listen and engage with the tutor, avoiding interruptions and being open to feedback.

3. Participation

Engagement: Students are encouraged to actively participate in the session by asking questions, seeking clarification, and contributing to discussions.
Focus: Students should remain focused on the session's content and avoid distractions such as using their phone or engaging in unrelated activities.

4. Disruptive Behavior

Conduct: Disruptive behavior, such as inappropriate language, excessive noise, or disrespect towards the tutor or others, will not be tolerated.
Consequences: If a student exhibits disruptive behavior, the tutor may choose to end the session early or involve parents/guardians if necessary. Repeated issues may result in termination of tutoring services.

5. Feedback and Concerns

Open Communication: Students are encouraged to provide feedback about the sessions and discuss any concerns or issues with the tutor.
Resolution: The tutor is committed to resolving any concerns promptly and effectively to ensure a positive learning experience.

By participating in tutoring sessions, students agree to abide by this behavior policy. We strive to create a supportive and respectful learning environment for all students.

Cancellation Policy for Tutoring Services

1. Cancellation by Student

Notice Requirement: Students must provide at least 24 hours' notice to cancel or reschedule a tutoring session without incurring a penalty. Cancellations made less than 24 hours before the scheduled session will be subject to a cancellation fee.
Cancellation Fee: A fee of $5.00 will be charged for cancellations made within 24 hours of the scheduled session. This fee may be waived at the tutor's discretion in cases of emergencies or unforeseen circumstances.
No-Show Policy: If a student fails to attend a scheduled session without prior notice, the full session fee will be charged.

2. Cancellation by Tutor

Notice Requirement: In the event that the tutor needs to cancel a session, the student will be notified as soon as possible. The tutor will offer to reschedule the session at a mutually convenient time
.Compensation: If a session is canceled by the tutor with less than 24 hours' notice and cannot be rescheduled, the student will receive a credit for a future session or a full refund for the canceled session.

3. Emergency Cancellations

In cases of emergencies or severe weather conditions, both students and tutors are expected to notify each other as soon as possible. Cancellation fees may be waived under these circumstances.

4. Repeat Cancellations

Students who frequently cancel sessions with less than 24 hours' notice may be subject to additional fees or may risk losing their reserved tutoring slot.

5. Payment and Refunds

Advance Payment: Sessions should be paid for in advance or at the time of the session, as agreed upon.
Refund Policy: Refunds will be issued for canceled sessions if the appropriate notice is given. Refunds may also be provided for sessions canceled by the tutor if rescheduling is not possible.

By scheduling a tutoring session, you agree to the terms and conditions outlined in this cancellation policy. We appreciate your understanding and cooperation.